Customer centric. Partner focused.
“Customer Centric companies are 60% more profitable than companies that don’t focus on customers” Forbes
OUR SERVICES
Customers & CRM Processes
We help you prepare your data for CRM implementations.
Using your customer data, we profile and identify key customer segments and data points.
Automation & Personalisation
We bridge the gap between technical resources and marketing teams.
CRM tools are selected and operationalised to support customer journeys and business processes.
Strategy & Implementation
We help you simplify your strategies and focus on key growth areas.
Working alongside your team, we plan the implementation and execution of strategies.
WHY WORK WITH US?
We have done this before.
As a specialist consultancy, Centric Partners are passionate about customers.
We proudly champion the customer and help you move away from product driving business planning and place customers firmly at the centre of strategy and planning.
We engage key stakeholders and take them on the journey of customer centric transformation.
CUSTOMER CENTRIC INSIGHTS
Analyse The Right Data For Your Customers.
Understanding your data can be overwhelming, particularly when there is so much of it and its probably resides in multiple systems. Connecting data just to connect data does not provide value and more often creates extra work and headache. We help you determine which...
Why you should move to a Customer Centric Strategy
25% to 40% of the total revenues of the most stable businesses come from returning customers. Repeat customers drive 3-7 times the revenue per visit as one-time buyers.Customer retention should be a top priority for businesses as studies have shown...
Customer Centric Transformations
Many companies are starting to realise the importance of customer engagement, data and customer retention, but most do not know how to successfully move to a customer centric strategy. Marketers are under more pressure than ever before to provide a full-service...
What is Customer Relationship Management
Customer Relationship Management (CRM) is the art of retaining customers. There are many CRM tools on the market that can support your CRM strategy, but at the core, CRM is a process not a software program. Failed CRM Implementations In 2017, CIO magazine reported...
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